Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the VoxiNow platform, including our website, web app, mobile applications, and all related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

The section For Tutors applies to you if you create a classroom; the section For Students applies to you if you join one. Everything else applies to everyone.

If you do not agree to these Terms, you may not access or use our Service.

Description of Service

VoxiNow is a workspace for independent language tutors and their students. A tutor creates a classroom and invites students; together they use:

• Lessons: 1-on-1 calls between a tutor and a student through a private classroom link
• Speaking homework: the tutor assigns a prompt, the student records an answer, and the tutor replies with written or recorded feedback, optionally pinned to a moment in the recording
• Shared decks: flashcard decks the tutor shares with students, reviewed with spaced repetition; the tutor sees each student's progress
• Lesson Notes: an optional, AI-assisted summary of a lesson that the tutor reviews and shares with the student (see Lesson Notes below)
• Scheduling: lesson times set by the tutor, with reminders and a calendar link
• Messages: 1-on-1 text messages between a tutor and their students

VoxiNow provides the software. We do not provide tutoring, we do not employ or vet tutors, and we are not a marketplace: tutors bring their own students and arrange prices and payment with them directly.

Account Registration

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Not create accounts for others without permission
• Not create multiple accounts to circumvent restrictions

An account is either a tutor account or a student account. You may register using your email address or sign in with Google or Apple. When you use Google or Apple, we receive your name and email address from the provider.

You are responsible for all activities that occur under your account.

For Tutors

These terms apply when you create a classroom. By creating one, you confirm that you accept them.

Your Teaching Business

You teach as an independent business, not as an employee, agent or contractor of VoxiNow. Your agreement with each student, including your prices, cancellation rules and payment, is between you and that student. VoxiNow is not a party to it, does not collect or process payments from your students, and takes no share of your fees. You are responsible for your teaching, for any qualifications or licences your work requires, and for your own taxes.

Your Students' Data

Your students have their own VoxiNow accounts. In your classroom you see their name, avatar and email address, their homework recordings, deck progress, scheduled lessons, Lesson Notes, and whether they allowed Lesson Notes to include their voice. For the personal data you receive this way you are an independent data controller, and you agree to:

• Use it only to teach and communicate with that student
• Comply with the data-protection laws that apply to you, including answering your students' requests about data you keep outside VoxiNow
• Not sell it, publish it, or use it for unrelated marketing
• Keep any copy you take outside VoxiNow secure, and delete it when you no longer need it

Invite only people who have agreed to join your classroom. If you enter a student's email address, we send them one invite email on your behalf.

Lesson Notes

If you turn on Lesson Notes, you agree to:

• Tell your students that lessons are recorded to make notes. VoxiNow also asks each student, and records their voice only if they allow it.
• Not record lessons by any other means without your student's consent
• Review each draft before you share it. The draft is written by AI and may be wrong.

Plans and Billing

• Plans. The Service offers a free plan and paid plans. Each plan's limits, such as the number of active students and the monthly hours of Lesson Notes, are shown on the Billing page and at checkout. Lesson Notes hours count the lesson audio sent for transcription. We may change plans and limits for the future; a change that reduces what you get applies to you from your next renewal, after at least 30 days' notice.
• Free trial. A new classroom gets a free trial of the top plan's features (currently 14 days, with Lesson Notes for 3 lessons). No payment details are needed and nothing is charged: when the trial ends, the classroom moves to the free plan unless you buy a paid plan. Buying a plan ends the trial.
• Seller and taxes. Paid plans are sold by our reseller and Merchant of Record, Paddle (see Refund Policy). Prices are shown before tax; Paddle adds any VAT, GST or sales tax that applies where you are at checkout. The final amount, the billing period and the renewal date are shown at checkout and in your receipts.
• Renewal. Paid plans renew automatically each month or year, at the price then in effect for your plan, until you cancel. We will tell you in advance of any price increase, and you can cancel before it applies.
• Introductory and founding prices. If we offer you a discounted price (for example a founding price for early tutors), it applies for as long as the offer says. A price offered "for life" or "kept for life" stays in place while your subscription to that plan renews without interruption; it ends if you cancel and the subscription lapses, or if you change plans, unless the offer says otherwise.
• Failed payments. If a payment fails, your classroom is lapsed until the payment succeeds: you cannot invite students or create new homework or deck shares, and your students keep read access to what you already shared.
• Cancelling and downgrading. If you cancel, your paid plan stays active until the end of the period you paid for, then your classroom moves to the free plan. Students over the new plan's limit stay in your classroom, but until you are within the limit you cannot invite students or create new homework or deck shares.
• Managing your plan. You can manage or cancel your plan on the Billing page or at paddle.net. Closing your VoxiNow account does not cancel your plan automatically; cancel it first.

Removing a Student

You can remove a student at any time. They lose access to your classroom immediately and their upcoming lessons are cancelled. Their homework, notes and progress are kept, and come back if you invite them again; they are deleted under our Privacy Policy.

For Students

• You join a classroom through your tutor's invite. Your agreement with your tutor about lessons, prices and payment is between you and your tutor; VoxiNow is not a party to it.
• Your tutor sees your name, avatar and email address, your homework recordings, your deck progress, your scheduled lessons, your Lesson Notes, and whether you allowed Lesson Notes to include your voice. Your tutor does not see your date of birth or your password.
• Your tutor is responsible for how they use what they see, and has agreed to use it only to teach you.
• To leave a classroom, ask your tutor to remove you, or contact us and we will remove you.

Lessons

• Lessons run as calls between the tutor's and the student's browsers or apps (peer-to-peer). Each student has their own classroom link; only the tutor and that student can join, and both need a VoxiNow account.
• A single call ends after 4 hours.
• VoxiNow does not record lessons, except for Lesson Notes as described below.
• Call quality depends on both participants' networks and devices.

Lesson Notes

Lesson Notes are optional and turned on by the tutor.

• How they are made: the lesson is recorded, transcribed by a speech-to-text provider, and an AI model drafts a summary, new words and a few corrections. You are dealing with an AI-generated draft, not with a human, until your tutor edits it.
• Your voice: the tutor's voice is recorded whenever notes are on. The student's voice is recorded only if the student allows it in the app. A student who does not allow it can still take the lesson; the notes then use only the tutor's side.
• Review: the tutor reviews and edits the draft. The student sees the notes only after the tutor shares them.
• Accuracy: transcription and AI drafts can be wrong or incomplete. Don't rely on them as a record of what was said.
• Retention: the recording is deleted once the draft is made. The notes, with short clips of the corrections, are deleted after 90 days. See our Privacy Policy for details.

Homework and Decks

• Homework recordings and feedback are visible only to the student and their tutor while the student is in the classroom.
• A shared deck stays the tutor's: students review it but cannot edit it, and lose access to it if they leave the classroom. The tutor sees each student's review progress.
• A tutor may use the app to turn Lesson Notes into flashcards or a homework draft; these are AI-assisted and the tutor reviews them before students see them.

Scheduling and Reminders

• The tutor schedules lessons, one-off or weekly. Each person sees lesson times in their own time zone.
• We send reminders and change notices in the app, by push notification and, where you have allowed it, by email. They are sent on a best-effort basis; we do not guarantee that a reminder arrives or that the other person attends.
• Your calendar link lets calendar apps show your lessons. Keep it private: anyone with the link can see your lesson times and the names of the people in them. You can reset it at any time in Settings.

Messages

Tutors and their students can send each other 1-on-1 text messages. Messages are deleted automatically 30 days after they are sent; keep a copy elsewhere if you need one.

Acceptable Use

When using our Service, you agree to:

Do

• Treat other users with respect and courtesy
• Use the platform for language teaching and learning
• Report inappropriate behavior or content
• Comply with all applicable laws and regulations

Don't

• Harass, threaten, or intimidate other users
• Share sexually explicit, violent, or offensive content
• Impersonate others or provide false information
• Spam or send unsolicited promotional content
• Record, screenshot, or screen-capture a lesson or another person's image, or share homework recordings, notes or messages outside the app, without the other person's consent
• Upload content you do not have the right to use
• Attempt to circumvent security measures, plan limits or restrictions
• Use automated tools or bots to access the Service

User Content

You keep ownership of the content you create and upload, including recordings, feedback, decks, notes and messages. By uploading content, you grant VoxiNow a non-exclusive, worldwide, royalty-free license to host, store, process and display it as necessary to provide the Service to you and to the people you share it with.

All content must:

• Not contain hate speech, discrimination, or harassment
• Not violate any third-party rights
• Not contain malware or harmful code

We may remove content that violates these Terms or our Community Guidelines. To report content or a user, email abuse@voxinow.com.

Notifications

VoxiNow sends notifications in the app, by push notification on your device and by email, for example when you receive homework, feedback, a message, shared notes, or a lesson is scheduled, changed or about to start. Lesson reminder emails can be turned off in Settings, and push notifications in your device settings. We send account and security emails regardless of these settings.

Data Export and Portability

You can request a copy of your personal data at any time from the app or by contacting us. We describe what we keep, and for how long, in our Privacy Policy.

Account Termination

By You

You may delete your account at any time in Settings or by contacting us. Your account is deactivated immediately and you are signed out everywhere. 30 days later, your account and all its data are permanently deleted; until then you can contact us to restore it. Deleting a tutor account also deletes the classroom, including the homework and recordings students submitted to it; we tell the students when the classroom will close. Tutors: cancel your paid plan before you delete your account (see Plans and Billing); we complete the deletion only once the plan has been cancelled.

By Us

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or where required by law. We will attempt to provide notice when possible. If we terminate a tutor account without cause, we will refund the unused part of the current paid period.

Intellectual Property

The Service, including its design, features, and content (excluding user content), is owned by VoxiNow and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary content without permission.

Disclaimers

Limitation of Liability

Indemnification

You agree to indemnify and hold VoxiNow harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your content or activities on the platform
• Your interactions with other users
• If you are a tutor, the teaching services you provide and your handling of your students' personal data

If you are a consumer, this section applies only to the extent permitted by the law of your country of residence.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date, and by email for changes that reduce your rights. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Governing Law and Dispute Resolution

These Terms, entered into between you and VoxiNow LLC, a Wyoming limited liability company ("VoxiNow"), shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, excluding its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and VoxiNow agree to first attempt to resolve any dispute informally by contacting us at legal@voxinow.com. If a dispute cannot be resolved informally within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat of arbitration shall be Sheridan, Wyoming, USA. Either party may seek injunctive or equitable relief in the courts of Sheridan County, Wyoming for matters that cannot be addressed in arbitration.

Consumers in the EU/EEA, the United Kingdom, and Switzerland. If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, nothing in this section requires you to arbitrate or to litigate outside your country of residence. You may bring proceedings against VoxiNow in the courts of your country of domicile, the mandatory consumer-protection law of your country of residence applies to you, and VoxiNow may bring proceedings against you only in the courts of your country of domicile. The arbitration and Wyoming-venue provisions above apply to you only to the extent permitted by that mandatory law.

Nothing in this section limits your statutory consumer rights under the laws of your country of residence where those rights cannot be waived by contract.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have questions about these Terms, please contact us at:

Legal Entity