Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the VoxiNow platform, including our website, mobile applications, and all related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Service.

Description of Service

VoxiNow is a language learning platform that connects learners with fluent speakers for practice through:

• 1-on-1 audio calls in four modes: Exchange, Cross-Talk, Practice Together, or Whatever (first available match of any type)
• Searchable user catalog to find exchange partners and fellow learners based on your language pair, proficiency, and recent activity
• Audio recording and feedback from fluent speakers (credits system)
• Private messaging between users
• Instant matching with language partners
• Conversation prompts and discussion topics during calls
• Session links for inviting guests to calls (no account required, age-verified)
• Post-call 5-star ratings
• Flashcard-based knowledge base with spaced repetition for vocabulary review
• Public collections for community sharing and forking
• Collection import/export as portable JSON files
• Voice notes on flashcards for pronunciation practice
• In-call voice memos for capturing phrases worth keeping during a call

Account Registration

To use our Service, you must:

• Be at least 18 years old (or the minimum age required in your jurisdiction)
• Provide accurate and complete registration information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Not create accounts for others without permission
• Not create multiple accounts to circumvent restrictions

You may register using your email address or sign in via Google or Apple OAuth. When using OAuth, we receive your name and email address from the provider.

You are responsible for all activities that occur under your account.

User Catalog and Visibility

Once you register and confirm your email, your public profile is listed in our user catalog so other users can discover you as a potential language partner or fellow learner. The catalog displays:

• Your username and avatar
• Your country (self-declared at signup; shown as a flag/label so partners can choose based on region)
• Your native language and accent
• Your target language, accent, proficiency level, and learning level
• Any optional additional fluent language you have declared, and its proficiency

Catalog results are ordered so that recently-active users appear first. Alongside your username, other users see a coarse activity bucket ("Active today", "Active this week", or "Active this month") when applicable; if you have not been active in the past 30 days, no activity label is shown. Your exact last-active timestamp is never displayed.

If you enable the same-gender matching preference in your settings, that filter also applies to catalog visibility: users whose gender does not match your preference will not see you in their catalog, and you will not see them.

To remove yourself from the catalog, close your account through the app settings. As described in the "Account Termination" section, your profile is hidden from other users immediately upon closure.

Acceptable Use

When using our Service, you agree to:

Do

• Treat all users with respect and courtesy
• Use the platform for language learning purposes
• Provide constructive, honest feedback when giving reviews
• Report inappropriate behavior or content
• Comply with all applicable laws and regulations

Don't

• Harass, threaten, or intimidate other users
• Share sexually explicit, violent, or offensive content
• Use the platform for dating, solicitation, or commercial purposes
• Impersonate others or provide false information
• Spam or send unsolicited promotional content
• Attempt to circumvent security measures or restrictions
• Share recordings of other users without their consent
• Infringe on intellectual property rights
• Use automated tools or bots to access the Service

User Content

Your Content

You retain ownership of content you create and upload, including audio recordings and written feedback. By uploading content, you grant VoxiNow a non-exclusive, worldwide, royalty-free license to use, store, and display your content as necessary to provide the Service.

Public Recordings

If you mark a recording as "public," it may be viewed by any user of the platform. You are solely responsible for the content of your public recordings.

Content Standards

All content must:

• Be relevant to language learning
• Not contain hate speech, discrimination, or harassment
• Not violate any third-party rights
• Not contain malware or harmful code

We reserve the right to remove any content that violates these standards.

Knowledge Base and Flashcards

VoxiNow includes a built-in knowledge base where you can create and review flashcards to reinforce your language learning.

Flashcards and Collections

You can create flashcards (vocabulary, phrases, grammar rules, expressions) organized into collections. Collections are private by default. If you make a collection public, other users can browse and fork (copy) it into their own account.

Voice Notes

You can attach a voice note to any flashcard for pronunciation reference. Voice notes are limited to 30 seconds and 5 MB per flashcard. This limit applies equally to all users.

Spaced Repetition

Flashcards are scheduled for review using a spaced repetition algorithm (SM-2). Up to 20 new flashcards are introduced for review per day. You rate each flashcard during review, and the system adjusts the next review date accordingly.

Ownership

You retain ownership of all flashcards and collections you create. Forking a public collection creates a separate copy — the original owner's content is not affected.

Import and Export

You can export your flashcard collections as portable JSON files for backup or sharing, and import JSON files to create or populate collections.

• Imports are limited to 5 MB per file and 500 flashcards per import operation
• Imported flashcards default to private visibility and are owned by the importing user
• VIP quota limits apply — an import will be rejected if it would exceed your remaining flashcard quota
• You are responsible for ensuring that imported content, including any images, complies with applicable licenses and our content standards
• Import/export covers flashcard content only — review history and scheduling data are not included

In-Call Voice Memos

During a call, you can capture short voice memos from your own microphone. Memos are private to you, never shared with the call partner, and never include the partner's audio.

• Each memo is limited to 30 seconds
• Per-call and lifetime total quotas apply (regular: 3 per call and 20 total; VIP: 8 per call and 200 total)
• Memos are stored privately in your account and can be played back, labeled, promoted to a flashcard, or deleted at any time
• Memos count toward your storage usage but are kept separately from audio recordings

Feedback Guidelines

When providing feedback to other users:

• Be constructive and helpful
• Focus on language learning aspects (pronunciation, grammar, fluency)
• Provide honest assessments
• Avoid personal attacks or unconstructive criticism
• Report any issues rather than engaging negatively

Call Session Conduct

During 1-on-1 language exchange calls:

• Four call modes are available: Exchange (reciprocal language practice), Cross-Talk (each speaks their target language), Practice Together (same target language), and Whatever (first available match of any type)
• Calls last 30 minutes total, with a language switch at the 15-minute mark
• Be punctual and present during matched calls
• Stay on topic for language practice
• Do not record calls without the other party's consent
• End calls appropriately using the provided controls
• Block and report users who violate these guidelines
• 1-on-1 calls are unlimited for all users
• After each call, you are expected to rate your partner (5-star scale)

Call Behavior and Penalties

We monitor call conduct to ensure a fair experience for all users. Repeated selfish behavior — such as frequently disconnecting early, failing to connect, or leaving calls before the language switch — may result in temporary restrictions on your ability to join calls. These measures help maintain a respectful and balanced language exchange environment.

VIP Membership

Features

Subscription

VIP membership is a paid subscription billed monthly or annually. Web and mobile billing is processed by Paddle.com Market Limited; some existing mobile subscribers may continue to be billed via RevenueCat, the Apple App Store, or Google Play during the transition. See our Privacy Policy for the full list of sub-processors.

Cancellation

You may cancel your VIP subscription at any time. Upon cancellation, you retain VIP benefits until the end of your current billing period, after which your account reverts to free tier limits.

Refunds

Refunds are governed by our Refund Policy.

Advertisements

Non-VIP users may see advertisements served by Google AdMob, including banner and interstitial ads (approximately every 5 interactions). VIP members are exempt from banner and interstitial ads.

Rewarded Ads

All users (including VIP members) may choose to watch rewarded video ads to earn credits. Rewarded ads are optional and user-initiated — they are never shown without your action. A daily limit of 3 rewarded ads per user applies. Each completed rewarded ad grants 1 credit, verified through Google AdMob Server-Side Verification.

Advertisement content is provided by third parties. VoxiNow does not endorse or guarantee the accuracy of any advertisements displayed on the platform.

Credits

Uploading audio recordings for feedback from fluent speakers requires credits. Credits can be earned in the following ways:

• Giving feedback: Providing feedback on another user's recording earns you 1 credit
• Watching rewarded ads: Watching a rewarded video ad earns you 1 credit (up to 3 per day)
• Welcome credit: New users receive 1 free credit upon registration

Credits do not expire and cannot be transferred between accounts. Credits have no monetary value and cannot be exchanged for cash. VoxiNow reserves the right to adjust the credit system, including earning methods and daily limits, at any time.

Session Links and Guest Access

Registered users can create shareable session links to invite others to a call. Guests can join a call via session link without creating an account, provided they:

• Provide a display name
• Confirm they are 18 years of age or older

Guest functionality is limited to the call session. Guests cannot send messages, create recordings, or submit feedback outside of the session.

Blocking and Reporting

We provide tools to help you maintain a safe learning environment:

• Blocking: You can block users from calling you, messaging you, or interacting with your recordings
• Reporting: You can report inappropriate content or behavior for review by our moderation team

We take reports seriously and may suspend or terminate accounts that violate our guidelines. However, we cannot guarantee action on every report and reserve discretion in moderation decisions.

Push Notifications

VoxiNow may send push notifications to your device, including:

• Review reminders: Daily notifications at approximately 3 PM your local time when you have flashcards due for review
• Other notifications: Messages, feedback, and call-related alerts

You can disable review reminders in your app settings. Push notifications are only sent to users who have been active within the past 30 days. You may also disable all notifications through your device's system settings.

Data Export and Portability

You can request a full export of your personal data at any time through the app settings or by contacting us. Your data export includes:

• Your profile information (email, username, language preferences)
• All audio recordings you have uploaded
• Feedback you have given and received

Data export requests can be made before or after closing your account, within the reactivation window.

Account Termination

By You

You may close your account at any time through the app settings or by contacting us. Upon closure:

• Your account is soft-deleted (deactivated) and your profile is hidden from other users
• Your data is retained for a limited reactivation window, after which it is permanently purged
• You may optionally provide a reason for closing your account
• Reactivation is possible within the reactivation window by contacting support
• Any active VIP subscription should be cancelled separately through your payment provider
• You can request a data export before or after closure (see "Data Export and Portability" above)

By Us

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or for any other reason at our discretion. We will attempt to provide notice when possible.

Intellectual Property

Our Property

The Service, including its design, features, and content (excluding user-generated content), is owned by VoxiNow and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary content without permission.

Third-Party Content

Images used in practice exercises are sourced from Pexels and subject to their license terms. Other third-party content may be subject to additional terms.

Disclaimers

Limitation of Liability

Indemnification

You agree to indemnify and hold VoxiNow harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your content or activities on the platform
• Your interactions with other users
• Any third-party claims related to your use of the Service

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Governing Law and Dispute Resolution

These Terms, entered into between you and VoxiNow LLC, a Wyoming limited liability company ("VoxiNow"), shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, excluding its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and VoxiNow agree to first attempt to resolve any dispute informally by contacting us at legal@voxinow.com. If a dispute cannot be resolved informally within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration shall be Sheridan, Wyoming, USA. Either party may seek injunctive or equitable relief in the courts of Sheridan County, Wyoming for matters that cannot be addressed in arbitration.

Nothing in this section limits your statutory consumer rights under the laws of your country of residence where those rights cannot be waived by contract.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have questions about these Terms, please contact us at:

Legal Entity