Frequently asked questions

Everything you need to know about VoxiNow.

How does the matching system work?

When you tap 'Find partner', we'll pair you with someone who speaks the language you're learning — and who's online right now. We look at what you speak, what you're learning, and your level to find the best match.

Is VoxiNow free to use?

Yes! The free plan includes 10 audio recordings, unlimited 1-on-1 calls, and access to all core features. VIP members get extended limits and higher quotas.

Do I have to pay to make calls?

No — 1-on-1 calls are unlimited on the free plan, forever. Talking to real people is the whole point of VoxiNow, so we'll never put it behind a paywall.

What do I get with VIP?

VIP removes the free-plan limits rather than unlocking core features — everything essential stays free. You get unlimited recordings, more storage, larger and longer recordings, unlimited flashcards and collections, and an ad-free experience. It's $4.99/month or $39.99/year.

How does billing work, and can I cancel?

VIP is billed securely through Paddle, our payment provider. You can cancel anytime from your account settings — you'll keep VIP until the end of the period you've already paid for, and you won't be charged again. See our Refund policy for details.

What languages are supported?

We support over 185 languages including Spanish, French, German, Portuguese, Italian, Japanese, Chinese, Korean, Russian, Arabic, and many more.

How do I give and receive feedback?

When you review a recording shared to the community, you can leave text or audio feedback on it — comment on pronunciation, grammar, fluency, vocabulary, whatever helps most. Feedback happens on recordings rather than during live calls, so you can give and receive it any time.

Is my data secure?

Yes. Your data is encrypted, your account is protected, and you control who can reach you. We take your privacy seriously.

How does the language exchange work?

Every call is a two-way exchange. You spend part of the call practicing the language you're learning, and part of it helping your partner practice yours. Both people benefit from the same conversation — no tutors, no fees, just mutual practice.

How does the audio feedback community work?

You can record yourself speaking — a sentence, a phrase, anything you want feedback on — and post it to the community. Fluent speakers listen and reply with audio or text notes on your pronunciation, grammar, or fluency. It's asynchronous, so you can do it any time, not just during a live call.

Do I need to be fluent to help others?

You don't need to be a teacher or a certified speaker — just a confident user of your native language. If you speak a language naturally, your feedback is genuinely valuable to someone learning it.

Is there a mobile app?

VoxiNow runs right in your browser at app.voxinow.com — nothing to download, and it works great on your phone. Dedicated iOS and Android apps are on the way; for now the web app gives you the full experience, with one account across all your devices.

What if someone is rude or inappropriate?

You can report any user directly from within the app. We review every report and take action when our community guidelines are violated.

Do I need an account to try VoxiNow?

You need an account to use the full app. However, if someone sends you a session link, you can join that call as a guest without registering first.

Can I choose who I practice with?

By default, VoxiNow matches you with someone randomly based on your languages and level. If you want to practice with a specific person, you can send them a private session link and call them directly.

Can I practice more than one language?

You can change your target language at any time, but VoxiNow focuses on one language per session — so each conversation stays focused and productive.

What level do I need to be to use VoxiNow?

Any level. Absolute beginners are welcome — your partner will adapt to your level, and that's part of what makes real conversation so effective. The only requirement is a willingness to speak.

What if there's no one online to match with?

If no match is available right away, you can leave the queue and try again later — or post an audio recording to the community and get feedback in the meantime. The app also lets you practice with flashcards while you wait.

Can I use VoxiNow on a computer, or only on mobile?

Both. VoxiNow is a web app that works in any browser, on your computer or your phone — all from one account. Native iOS and Android apps are coming soon.

What types of calls does VoxiNow support?

There are four call types. Exchange calls pair a fluent speaker with a learner — each practices the other's language. Cross-talk calls are a listening comprehension technique where each person speaks their own native language while the other understands — no translation needed. Study partner calls connect two learners of the same target language so they can practice together. And if you want to call a specific person, you can use a direct session link to skip the queue entirely.

Can I get help when I don't know what to say?

Yes. If the conversation stalls, VoxiNow can suggest in-call question prompts to keep things flowing — handy when you're not sure what to say next.

Can I schedule calls in advance?

Yes. Alongside instant matching, you can schedule calls ahead of time and plan your practice around your week.

What is spaced repetition and how does it work?

Spaced repetition is a learning technique that shows you flashcards right before you're about to forget them. The more confident you are with a card, the less often it appears. VoxiNow uses this automatically when you review your flashcard collections, so your study time is always spent where it matters most.

Can I share my flashcard collections with others?

Yes. You can make any collection public so other users can discover and fork it into their own library. It's a good way to share vocabulary sets for specific topics, professions, or levels.